Policies & Regulations
Respect for the rules and the premises is essential to ensure the longevity and affordable access to our services.
Check-in time is from 5:00 PM and check-out time is at 11:00 AM at the latest. Fees apply for early check-in or late check-out.
Your safety is your responsibility. It is forbidden to cross the fence and the rocks around the small lake. The supervision of children is the sole responsibility of the Renter, who will ensure that their children are not left unattended on the site.
Outdoor fires are permitted. Before lighting a fire, please check if there is a ban on open fires: https://sopfeu.qc.ca/. A fire pit is provided for your use, and fires are only permitted in the designated fire pit. When you have finished enjoying this peaceful moment, make sure your fire is completely extinguished.
Smoking is prohibited in the chalets. A fee will be applied if you smoke in the chalet. Please refrain from throwing cigarette butts on the ground. Extinguish them and dispose of them in a trash can.
The consumption of alcohol and cannabis is limited to the location of the chalet occupied by the Renter. Consumption is not permitted in shared areas, playgrounds, or sanitary facilities. Also, do not bring glass outside. It's good to walk barefoot.
It is forbidden to install or stay in an accessory building such as: tent, trailer, RV, etc. It is also forbidden to stay inside our service buildings. Please do not take the towels, sheets, and blankets out of the chalet. These are of high quality and cannot be used outside the chalets.
Insects and wildlife are part of the pleasures of the countryside. Although the chalets are equipped with mosquito screens, we advise you, in the evening, not to leave the lights on unnecessarily inside the chalets and the windows open. Because even with mosquito screens, midges or other tiny insects can enter the chalet.
Small animals in the surrounding wildlife find what they need to feed themselves in nature. It is forbidden to feed them. In addition, store your food properly inside your chalet and waste in the trash cans.
Full refund for cancellations up to 30 days before check-in. In the case of a reservation made less than 30 days before check-in, a full refund is made if the cancellation is made within 48 hours of booking and at least 14 days before check-in. Finally, a refund of 50% of the reservation amount is authorized up to 7 days before check-in. After this 7-day period, no refund will be issued.
Nautika undertakes to provide the unit with all its furniture, bedding, dishes, linen, and accessories necessary for the use of the rented property.
Some items are included: Toilet paper, garbage bags, hand soap, dish soap, shampoo, conditioner, body soap, hair dryer, olive oil and spices, aluminum foil, parchment paper, cling film, coffee, black and green tea, and sugar.
The following items are not included: tissues, paper towels, laundry soap, bathrobe, wood for fireplaces (available for a fee).
Nautika cannot be held responsible for any accident, injury, or illness that may occur to the Tenant or their guests during the stay. By accepting this reservation, the Tenant and their guests accept the risks associated with their stay. Nautika cannot be held responsible for the theft or loss of the Tenant's or their guests' property during the stay.
Nautika will not grant any refund or credit note to the Tenant for early departures or late arrivals.
Nautika will not grant any refund or credit note to the Tenant due to problems caused by weather hazards or any unforeseen interruption of electricity, running water, or internet services that may occur during the stay.
Nautika reserves the right to inspect the premises without notice and to carry out the necessary urgent work.
The Tenant is responsible for material damage occurring in or on the rented unit during the rental period, for any reason whatsoever, caused by themselves or one of their guests, directly or indirectly. The Tenant agrees to hold Nautika harmless from any claim presented by anyone resulting from damage for which they are responsible. The Tenant is responsible for the actions of any other person on the rented premises.
The Tenant must notify Nautika of any breakage or damage caused during their stay, as well as any defects noted during the rental period. The Tenant may not assign their rights under the rental agreement, nor sublet the building.
Full refund for cancellations up to 30 days before check-in. In the case of a reservation made less than 30 days before check-in, a full refund is made if the cancellation is made within 48 hours of booking and at least 14 days before check-in. Finally, a refund of 50% of the reservation amount is authorized up to 7 days before check-in. After this 7-day period, no refund will be issued.
The Tenant agrees to have the following amounts deducted directly from their credit card or any other method of payment made and/or to reimburse the fees charged in the event of non-compliance with the conditions within 24 hours of the request, in the following cases:
Post-stay cleaning is not included in the rental. In addition, additional fees of $25 to $50 will apply if the property is left in a particularly dirty condition. Example: Dirty dishes, items left in the refrigerator, uncleaned BBQ, cigarette butts or any other items left outside...
We ask you to sort the garbage properly (recycling: blue bin / waste: brown bin / compost: brown bin/container) and to deposit it in the specified location, i.e., in the respective bins for this purpose in front of the laundry room. An additional fee of $25 will be charged otherwise.
The number of people authorized indicated in this contract cannot be exceeded, at any time. Should an overrun be observed, a fee of $100 per additional person per day will be charged.
Unless otherwise advised, animals are prohibited inside and outside the chalets. In chalets where animals are allowed, additional fees apply at the time of booking.
The Tenant agrees not to smoke inside the chalet, otherwise an amount of $200 will be charged. The Tenant agrees to respect reasonable rules of conduct and not to disturb the neighbors and residents of the area and to maintain a reasonable noise level at all times, but particularly between 11:00 PM and 8:00 AM. The tenant agrees not to set off fireworks at any time.
The Tenant agrees not to hold « party » type events, as this is prohibited. Any transgression of one of the points of the clauses above will cause additional costs as indicated.
If these damages are revealed after the client's departure, Nautika reserves the right to charge the reservation holder for the costs relating to all damages suffered in its chalets or the property, including and without limitation, missing or damaged items, smoking fees, cleaning fees, compensation for subsequent customers, etc. Damage to rooms, facilities, furniture and equipment, including removal of electronic equipment, towels, artwork, etc. will be charged at 120% of the full and new replacement value plus shipping and handling charges. All damage to property, whether accidental or intentional, is the responsibility of the client registered for each chalet.
All costs associated with repairs and/or replacements as well as applicable taxes will be charged to the registered client's credit card. In extreme cases, legal action may be taken.
Failure to comply with the conditions listed in this contract by the Tenant or their guests may result in the termination of this contract by Nautika and will cause the expulsion of all occupants, without any compensation or refund.
In addition, the parties choose as the sole competent court the courts sitting in Percé, Quebec, in the judicial district of Gaspé to dispose of all claims, demands and/or disputes related to this agreement and all related matters, the parties specifically excluding the jurisdiction of any other authority, jurisdiction or court whatsoever of another district. In this regard, the parties elect domicile in the judicial district of Gaspé.
In the context of a site closure resulting from a government requirement, the reservations concerned will be issued a gift certificate or a credit note for 100% of the amount of their reservation, valid at any time. This rule applies ONLY in the case of forced closure of the site, and for NO OTHER REASON.
Please note that by coming to our site, you can ensure that sanitary measures are respected and that all our units are cleaned and disinfected between each stay. In addition, you will be in your own bubble and will not have to come into contact with other people on the site.
Nautika is not responsible for illnesses related to COVID-19. The highest standards of maintenance, cleaning and disinfection are applied to allow you a safe stay.
The parties acknowledge having read and understood the contents of this rental agreement and declare themselves satisfied with it. By confirming your reservation, you confirm that you have read and accepted all the conditions relating thereto.